When my father died, our world fell apart. We had previously had bad experiences with 2 other funeral companies. We rang Stuart at 6pm one night and was on the phone for about 45mins. He was AMAZING, he gave us a wealth of information (even though we weren’t customers at that point) tell us what we could claim, financial support we could get and other information.
We made an appointment to meet Stuart, laughing about the name ‘The Affordable Funeral Company’ and my dad being a Yorkshire Man. From the second we walked in we felt at ease, cared for, and respected. My younger sister has Down Syndrome (but is very intelligent and wanted to be involved with everything!) Stuart ensured that she was treated as well as both myself and my mother. This was something Stuart did without any prompting from us, he instinctively knew how to talk to her and approach her.
Stuart was so thoughtful, when my sister and I went to see my dad in the chapel of rest – nothing was too much trouble and my dad looked so, so peaceful.
On the day of the funeral I rang Stuart early as I wanted to check a detail – he was so calm, putting my fears to one side. He treated my dad and my family with the utmost respect. He was down to earth – even sharing a joke about the football shaped flowers we’d ordered. He consistently went above and beyond. He was open and honest – especially about price, he estimated the cost of the funeral and he was spot on (we spent £5 more).
It’s never a nice time organising a funeral – it’s one of the worst times of my life. But Stuart helped to take away some of the stress, worry and pain. Not only for myself but for my mum and my sister. I wouldn’t hesitate to recommend him to anyone, and the words ‘Thank You’ will never be enough!
Thank you so much Stuart!!! From the Malaure family!!